General FAQs

What is GPRS? Does it use the Dialup number? 

GPRS ( General Packet Radio Service) is a service supplied by your mobile phone network operator. It doesn't use a dial-up number (as GSM data calls do). Instead the APN (Access Point Node) is used to work out where to route your data requests.

My GPRS settings are not enabled what should I do?

GPRS is a service that your mobile phone network operator (e.g. O2, Vodafone, etc.) needs to enable before it can be used. You'll also need to ask your Network Operator to enable this service for you (a call to Customer Services should do the trick). In some cases, it may take up to 48 hours for your operator to enable this.

I have problems surfing over GPRS?

If your handset has a web browser, you may find that you can't surf web pages, even though the handset shows that you're connected. On a Pocket PC, this may show up as "page not found". On a Symbian OS Smartphone, you may see this as "GPRS: Invalid GPRS access point".

Most GPRS handsets are set with access to the network operator's WAP gateway, and this will only allow you to browse dedicated WAP content, and not standard Internet web pages. You'll need to set up your handset for Internet-over-GPRS, using the network operator's Internet APN, not the WAP APN (You'll find the information you need listed above). You'll also need to ask your Network Operator to enable this service for you (a call to Customer Services should do the trick). In some cases, it may take up to 48 hours for your operator to enable this.

Is email over GPRS supported?

Email over GPRS is supported, but you'll need to use an "Internet" not a "WAP" access point (you may need to ask your network operator to enable this). If your Smartphone has an email application and you have a POP email account, then you should be able to access email over GPRS.

If you're looking for a free POP email account, consider Virgin.net.  Virgin.net page contains links to setup instructions for using the service on many common handsets and PDAs. You may also find that your network operator offers you a free email account for use from your mobile.

Is GPRS faster than mobile phone dialup?  

GPRS runs faster than standard mobile phone dialup (which is normally 9.6kbps). GPRS speed depends on a number of factors (all to do with how many of the 8 'timeslots' are assigned by the network operator) - the maximum possible speed is 171kbps, but you're unlikely to ever get anywhere near this speed. Our tests show average speeds of around 25 to 40 kbps (still around 3 times faster than dialup).

What is APNs? 

APN (Access Point Name) is the name of an access point for GPRS.

For your phone to connect over GPRS, you'll need to have APN (Access Point Node).

When a GPRS mobile phone sets up a PDP context, the access point is selected. At this point an access point name (APN) is determined.

WAP Access point

Internet Access point

MMS Access point

For multimedia messages, such as picture/photo messaging

Note: Most operators have different access points for different services, and you'll need to pick the right one otherwise thing won't work.

What is Blue Tooth? 

Bluetooth technology is a way to connect wirelessly with other devices, peripherals, and your desktop computer. Bluetooth is used most commonly in Windows Mobile powered devices for wireless headsets. 

Can I browse the entire internet or just special sites?  

What is OTA? 

OTA means "Over-the-Air" and refers to any wireless networking technology e.g. SMS etc.

I did not receive any reply from your support?

How can I subscribe your Newsletter? 

Go to our home page and you will find subscribe newsletter box. Please enter your valid email address for subscription.

I want to ask about the application features and functionality? 

In order to know more about any product’s features or functionality, please contact the respective developer for detailed information. You can find developers email address at product detail page.

Application Error FAQs

This normally happens when any zip file is being opened without unzip program. In this case we recommend you to download a unzip program for your PC from www.winzip.com.

My purchased software is corrupt or is not working properly. What should I do now?  

I have downloaded a software but its either dead or partially corrupt file?

Please check your browser settings first. In fact, these errors are caused by using an ISP's proprietary browser, such as AOL, MSN, EarthLink, CompuServe or Prodigy. We recommend you to please use Internet Explorer or Netscape. But if still you are encountering the same problem then please check your browser’s security setting which might be set at ‘High’. You can check this usually under Tools or Preferences and set them to ‘Medium’ before your next attempt for purchase. You can also use any other PC which doesn’t either use firewalls or set at high security settings.

When I was installing the product at my handset, a ‘FATAL’ or ‘DLL’ error appeared?

If you want to know about any specific application error or feature, then we strongly recommend you to please contact the respective developer directly. Developers can better explain the ‘errors and features’ of their applications with much more details. You can find developer’s contact email at product detail page.

I ordered a software for my phone and received the SMS, but can't install it on my phone.  

I have downloaded a product but can’t install it? I think it is not compatible with my  
device. What should I do?

Our Suggestions:

Please go to the product detail page where you will find a list of compatible devices under ‘product features’. Please find out whether your handset is listed there or not. If your handset is listed in ‘compatible device list’ then it means that this application is compatible with your handset.

I am getting an error message for my blackberry phone saying ‘no additional files found’. What does this mean?

Device Information FAQs

The IMEI (International Mobile Equipment Identity) is unique ID of your phone. This ID is required when you purchase any mobile software. If you provide the incorrect ID of your handset then registration key will not work.

You can retrieve this ID by keying in *#06# and your mobile phone ID will be displayed on your handset screen. You can also find this information on the back of your device, usually in the battery compartment.

Your IMEI will display at your phone like 321456-98-987456-1 or 321456989874561 (A 15 digit unique code).

How can I find compatible device for my selected application?

At every product detail page you can find a list of compatible devices under ‘product features’. Please find out whether your handset is listed there or not. If your handset is listed in ‘compatible device list’ then it means that this application is compatible with your handset.

I am having problems with my device’s screen or other hardware-related problems?

This issue is related to your hand held device and must address the device maker. Please consult your device manufacturer.

What is my Smartphone Owner Name?

You can find and define your "Owner Name" by opening the "Settings" on your Smartphone. Go to "Programs" or "Start" menu. Scroll through the menu until you see the "settings" item, and then open it. You will then need to look for the "Owner Information" item, which is normally on the second page of settings.

How can I find my Blackberry PIN? 

Each Blackberry has a unique (8 character long value) PIN, used to identify your device against the Blackberry Enterprise Server.

The PIN is sometimes used to create your Unlock Key so you need to enter the PIN when you are purchasing software. You can find it on your Blackberry by selecting the Options icon, then selecting Status. It is also displayed in the Blackberry Desktop Redirector and in the Blackberry Desktop Manager.

How can I transfer information from my desktop computer to my device? 

You can transfer files to your device from your desktop computer using a USB cable or Bluetooth.

Installation FAQs

How do I install software on my Blackberry? 

To install please download the file to your desktop computer. Next launch the Desktop Manager and connect your handheld to the desktop PC. The desktop manager will notice that there is new software to install and will display a prompt to ask if you would like to install any new titles.

Note: Usually the Blackberry desktop manager software comes on CD with your Blackberry phone. New versions of the Blackberry desktop manager software are released periodically.

How can I install any application on my handset? 

You can install your software on your device by following the ‘specific instructions’ of your device platform.

Symbian:

There are two different file types for Symbian devices (.SIS and jar/jad). Which type of file would you like to install?